RECEIPT OF PRODUCTS
Your order will be received within 2-4 working days from the date of submission of your order form. For everyone's convenience, please inform our company about the more specific details of the place of receipt (company name, floor, office number, etc.), where necessary. For the sake of transaction security, you can pick up the products you bought only by showing your police ID to the employee of the above transport company. Of course, in addition to you, another person of your choice may receive the products only after your written authorization with the authenticity of your signature certified by a competent police authority.
The Company is released from any liability in cases of delay and / or inability to deliver due to third party intermediaries and / or reasons of force majeure or luck. However, if due to force majeure (eg bad weather, strikes, etc.) or insurmountable obstacles the immediate delivery of the products is not possible, we will inform you via e-mail, in order to let us know if you still wish , under the new conditions, the completion of your order.
You have the right to return the products you bought, free of charge and without having to tell us the reason why you want the products returned, within 14 working days from the date you receive the products. In this case, only the direct cost of returning the products is borne by you. Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie without being unsealed or tampered with, along with the retail receipt or invoice. (READ ALSO CANCELLATION OF ORDER) To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg broken commodity, wrong kind etc).
For your wish to return the products you bought to us, call us at 2463027766. In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way they will be returned, your money will be refunded will be completed within 30 days from the date we receive the products.
The customer reserves the right to withdraw and cancel the order until the shipping process begins. In case the shipping process has started, the customer can return the product (based on the company's product return policy) by paying the shipping cost of returning the products. The customer is responsible for any damage caused to the company by cancellation of the order.
Please contact us before returning any product.
Right of withdrawal for consumers
1. The consumer has an inalienable right to unjustified and non-harmful withdrawal in accordance with the provisions of the current legislation.
2. Before the consumer enters into a contractual obligation, the supplier must inform him, in a clear, unambiguous and comprehensible manner, in his own language, of his right to withdraw unjustifiably and unduly within the legally prescribed period of fourteen (14) days, starts from the point in time determined by the law, as well as for the terms, conditions, exceptions and the procedure for exercising the right of withdrawal, but also for the consequences of the exercise, taking into account the specificity of each product / service and providing and a model withdrawal form.
Personal Data Protection Policy
MANUFACTURER AND PERFORMANCE OF PERSONAL DATA PROCESSING
Name: Kalantaridou Sofia
Tax Office: Ptolemaida
Address: Kapetan Foufa 17, 50200 - Ptolemaida
(may be referred to below as "fotistika-kalantaridou.gr" or also "we", "us", "we")
Processing of personal data
fotistika-kalantaridou.gr complies with the provisions of the European Regulation for the Protection of Personal Data (2016/679) and with the relevant Greek legislation (Law 2472/1997 as in force today), manages the Personal Data disclosed to it by the the subjects of the personal data themselves, ie the natural persons themselves, ensuring, in any case, the protection of this data. In order to ensure the confidentiality and security of Personal Data, Fotistika-kalantaridou.gr has taken all the necessary technical and organizational measures, has drawn up internal policies
information, properly informs and trains its staff.
fotistika-kalantaridou.gr carries out the processing of Personal Data in accordance with the law, as it collects and processes them exclusively for defined, explicit and legal purposes and only to the extent necessary for the implementation of these purposes. The data it keeps, takes care to be accurate and up to date, always seeking the consent and assistance of individuals to whom this data relates, and retains the data for as long as is necessary to achieve the specific purposes.
Personal data we process
fotistika-kalantaridou.gr collects and processes Personal Data, ie any information concerning an identified or identifiable natural person ("data subject"); the identifiable natural person is one whose identity can be verified, directly or indirectly, especially through a report to ID, such as name, ID number, location data, online ID
The processing of such data means any operation or series of operations performed with or without the use of automated means, on personal data or on personal data sets, such as the collection, registration, organization, structure, storage, adaptation or alteration, retrieval, retrieval of information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction;
Personal Data includes, for example, information such as name, home address, e-mail address or telephone number.
For the specific purposes of processing Personal Data, ie for information on products, services, promotions, offers, events and competitions, via email, brochures, newsletter, sms, telephone and other electronic means, as well as for research and statistical purposes, fotistika-kalantaridou.gr collects and processes the following information:
Contact details (your company address, zip code, contact phone number, email address)
In addition, during a visit to the website of FOTISTIKA-KALANTARIDOU.GR, automatic and additional data are collected for technical reasons, such as:
IP address (Internet Protocol address) of the access computer
website from which you visit us (recommendation - referrer)
our internal pages that you have visited anonymously
date and time of visit
browser type and browser settings
This data helps us to understand the traffic of our website, to diagnose server problems, to manage our website and to adapt and improve the information and services. As a general rule, we use technical data, however, only to the extent necessary for technical reasons, for the operation and protection of our website and application against attacks and malicious use, as well as in pseudonymous or anonymous form for statistics. aims.
Type and Use of Personal Data that we process
4.a Registration, connection and ordering procedures
When you sign up and log in, or when you place an order or when you log in and start placing an order but do not complete it, we process and use the personal data and information you provide to us within the framework of applicable data protection law personal. We may use the details of the products and services when you try to order, in order to contact you with the contact details that you provided to us during your registration, and you provide us with your consent. The information we request from you, in order to make possible the provision of the services you need, are marked as mandatory fields on this website. Other information is optional. For the conclusion and execution of the contracts, we ask, as the case may be, for information
Contact details such as name, delivery and billing address, and information about the payment method you have chosen. In addition, we use your data in our client database that we maintain, so that only relevant data is stored there. In order to avoid typing errors and to ensure that the products you have ordered have actually been received by you, we check that the address you have entered is written in full or is correct.
During the payment process, we do not record or store payment information for each transaction, such as credit card numbers or other bank and other information. Our website automatically refers you (or we send you referral instructions) to an external website of the payment service provider (Hellenic Bank or paypal.com) and You provide the payment information directly and exclusively to the respective payment service provider with the security that each such provider offers.
4.b Additional information
Fotistika-kalantaridou.gr stores and uses the Personal Data that concerns you, when you contact us by phone, e-mail or through the contact form we maintain, or when you want to send us information in another way and, you transmit your data to us for this specific purpose.
In addition, we store and use data (backups), to the extent that this is necessary to prevent and deal with any possible malicious use or other illegal behavior on our website, e.g. to maintain data security in the event of attacks on our computer systems. Finally, we store and use your data, to the extent that we are legally obliged to do so, for example in the light of a formal directive or a judicial or other decision of the Authorities, as well as to safeguard our rights and claims, and to cases of defending the company before justice.
Transfer of personal data to Third Parties
Fotistika-kalantaridou.gr uses the services and infrastructure of third parties and may transmit this data to companies cooperating with it, within the European Union, which will process the data on behalf of fotistika-kalantaridou.gr, as the executors of the processing, exclusively for the mentioned in the term 3 purposes. Some of these entities are based in the US and comply with the transnational agreement known as the EU-U.S Privacy Shield. fotistika-kalantaridou.gr takes all necessary measures to ensure the maximum possible level of security.
fotistika-kalantaridou.gr undertakes that these companies provide the necessary guarantees for the protection of Personal Data and take the appropriate and necessary technical and organizational measures so that the processing is in accordance with the law and to ensure the protection of Personal Data and rights of natural persons concerned. fotistika-kalantaridou.gr states that it has signed contracts in advance with these companies, which include conditions related to the taking of security measures by them and the monitoring by FOTISTIKA-KALANTARIDOU.GR of these measures is provided.
The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPH)
The security of your personal data is a basic and high priority for fotistika-kalantaridou.gr. For this reason, we protect your data stored with us through technical measures and appropriate organizational measures to effectively prevent the loss or misuse of this data by third parties. In particular, our employees, who process personal data, are committed to maintaining confidentiality. To protect your personal data, the data is transmitted in encrypted form. We follow the developments of technology
let us adapt the relevant technical security measures to ensure the long-term protection of your data.
Consent and Rights of a personal data subject
In the event of any doubt as to the person requesting the disclosure of Personal Data, we may ask you for additional information necessary to confirm your identity as we must handle your requests with due diligence to ensure the security of your personal data. your data and the protection of your rights.
In case of violation of your data and if this violation may endanger your rights and freedoms and provided that it does not fall under one of the exceptions explicitly provided by law, fotistika-kalantaridou.gr undertakes to inform about it without undue delay.
You can contact fotistika-kalantaridou.gr at any time
In addition, in case you consider that your data is being violated, you have the right to file a complaint to the competent Personal Data Protection Authority.
A cookie is a small piece of text that is sent to the browser by our website and stored on your computer. Makes it easy for the site to memorize information about your visit, such as your preferred language and other settings. This can make your next visit easier and make the site more useful for you. Cookies play an important role. Without them, using the web would be a much more complicated experience. . You can view and manage cookies in your browser (however, some mobile browsers may not offer this feature).
Cookies do not contain personal data and will never allow anyone to contact you who visit our website by phone, e-mail, etc. In addition, cookies do not provide access to other files and documents on your computer.
In addition, cookies help fotistika-kalantaridou.gr to see the performance and traffic of its website, improving its presentation and content, according to the preferences of visitors.
From the different types of cookies that exist, fotistika-kalantaridou.gr uses the following:
The technically necessary cookies are essential for the proper functioning of the website, they allow you to browse and use its functions. These cookies do not recognize your personal identity. Without these cookies, we can not offer effective operation of our website.
In addition, these cookies allow the website to remember your choices such as font size, or if you have responded to a survey, to provide improved and personalized features.
Performance Cookies (Google analytics):
These cookies collect information about how you use the website, for example, which pages you visit most often. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a website.
Advertising Cookies (Google analytics, Facebook Pixel):
They are cookies created by services provided to us by third parties such as Google and / or Facebook These third party services store cookies to operate and have detailed information and privacy policies.
Most web browsers allow you to control most cookies through your browser settings.
Learn how to manage cookies in popular browsers:
Microsoft Internet Explorer
To find information about other browsers, visit the browser developer's website.
To opt out of Google Analytics tracking across all sites, visit http://tools.google.com/dlpage/gaoptout.
For the way Facebook handles and the settings for cookies visit the address https://www.facebook.com/policies/cookies/
You can find more information about how behavioral advertising and privacy work on the Internet and adjust your options by visiting http://www.youronlinechoices.com/gr
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution is now provided through the Alternative Dispute Resolution (ADR) process throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
SECURITY - SSL
The COMPANY recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. To ensure secure and confidential data transfer, we use SSL-sha256 encryption protocol.