You have the right to return the products you purchase, free of charge and without having to tell us the reason why you wish to return the products, within a period of 14 working days from the date you receive the products. In this case, you only bear the direct cost of returning the products. Returns are only accepted if the products you wish to return are in the same condition in which you received them, i.e. unsealed or tampered with, together with the retail receipt or invoice. (ALSO READ ORDER CANCELLATION) To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order the condition of the products sold and the intactness of their packaging, in order to identify any obvious defects (e.g. broken merchandise, wrong type, etc.).
If you wish to return the products you purchased, send us an e-mail at firstname.lastname@example.org. In the event of a return of the products and depending on the way you chose to pay for your order and the way they will be returned, your refund will be completed within 30 days from the date we receive the products.
The customer reserves the right to withdraw and cancel the order until the shipping process begins. In case the shipping process has started, the customer can return the product (based on the company's product return policy) by paying the transport cost of returning the products. The customer is responsible for any damage caused to the company by cancellation of the order.
For some products you will be asked for a down payment.
Please contact us before returning any product.